Shipping Policy

Last Updated: June 2026

At Genzova, we are committed to delivering your custom products safely and on time. Please read our shipping policy carefully before placing an order.

Processing Time

• All customized products are made to order.
• Orders are processed within 1–3 business days after payment confirmation.
• During peak seasons or promotional periods, processing may take slightly longer.

Delivery Time

• Standard delivery across Pakistan takes approximately 3–7 business days.
• Delivery times may vary depending on your location and courier service.

Shipping Charges

• Shipping charges are calculated at checkout.
• Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via WhatsApp or Email (if available).
• You can use the tracking number to monitor your shipment.

Delivery Areas

We currently deliver across Pakistan.

Incorrect Address

Please ensure that your shipping address and contact details are correct before placing your order. Genzova is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or you do not receive your package, please contact us within 48 hours of the expected delivery date. We will work with the courier service to resolve the issue as quickly as possible.

Customized Products

As all products are customized according to the customer's request, production begins after payment confirmation. Therefore, shipping times may vary slightly depending on the complexity of the customization.

Contact Us

If you have any questions regarding shipping, please contact us:

Genzova

📧 Email: dgmarketing1965@gmail.com

📱 WhatsApp: +92 335 3713283

📍 Business Address: Malir, Karachi, Pakistan