Shipping Policy

Shipping Policy

At GENZOVA, we make customized products especially for you. Each order may require processing time before it is shipped.

UAE Shipping

We currently offer shipping across the United Arab Emirates.

FREE SHIPPING is available on eligible UAE orders as mentioned on the product or checkout page.

Order Processing

Because our products are customized and made to order, your order may require additional processing time before dispatch.

Once your order has been shipped, delivery will be handled by our delivery partner.

Delivery Address

Please make sure your delivery information is correct before placing your order.

GENZOVA is not responsible for delays or failed deliveries caused by:

• Incorrect address
• Incorrect phone number
• Customer being unavailable
• Failure to respond to the delivery company
• Other circumstances outside our control

Delayed Orders

If your order is significantly delayed, please contact us with your order number and we will check the status of your shipment.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, contact us as soon as possible after receiving your order and provide clear photos/videos of the issue.

We will review the issue and provide an appropriate solution where applicable.